Complaints & Consumer Disputes

Contact and Complaints Book

Contact helisandsacademy@gmail.com with the relevant details. Consumers may also use the Portuguese Electronic Complaints Book at www.livroreclamacoes.pt.

Alternative dispute resolution

A consumer dispute may be referred to Centro de Arbitragem de Conflitos de Consumo de Lisboa, Rua dos Douradores, 116, 2.º, 1100-207 Lisboa; telephone 218 807 030; email juridico@centroarbitragemlisboa.pt; www.centroarbitragemlisboa.pt, subject to its territorial, value and subject-matter competence.

Further consumer information is available through the Portuguese Consumer Portal. Recourse to an alternative dispute-resolution body does not remove rights available under applicable law.